Knowledge Base
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Where do you ship from?
Our office and stock are located in Kyiv, Ukraine. We send products from here.
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How much time do you need to prepare my order for a shipping?
Usually, it takes no longer than 2 days. Sometimes it can be shipped out the same day the order was placed.
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When will I receive my order?
The delivery options available to you when you purchase a product at the merry-farm.com store are:
- Basic or Normal
- Expedited
All stock products ship within one business day of the order being placed.
Mer...
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How to calculate the shipping cost to my country?
To calculate the shipping cost to your country you should add required product(s) to cart and use Estimate Shipping and Tax option on Shopping Cart page.
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Do you ship worldwide?
We ship pretty much anywhere, but the customer is responsible for customs clearing/duties, and local taxation. International shipments may be subject to customs processing and additional charges, customs policies vary from country to country, therefore yo...
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How can I check the status of my order?
We send automatic notifications when your order is received and when it is sent. If you have additional question about your order status, do not hesitate to contact us via e-mail.
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Do you provide with a tracking number?
You will automatically be notified and supplied with a tracking number once your order is shipped. If this hasn't happened, please get in touch with us.
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What do I do if my order is lost?
If the delivery timeframe has passed and/or the tracking on your order shows delivered and you have not received your package, we will be happy to process a replacement or a refund.
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What do I do if my order is unclaimed?
An order is considered unclaimed if the package is refused the delivery, returned to sender, or if delivery is attempted and the package is not claimed within 5 business days from the designated pick up location. A refund of 100% of the product price will...
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What payment methods do you accept?
We accept the following credit cards: Visa, Master Card, American Express, and Discover. We also accept payment via PayPal, Payoneer and wire transfer. On the payment page, you can see exactly which payment methods can be used in your country.
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How secure is shopping? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payme...
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Do you provide invoices?
Yes, please contact us and we will provide you the invoice.
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Do you have cash on delivery option?
At the moment we do not offer cash on delivery option
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Can I adjust the fat content of the cream?
Yes
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Why are the rates of separators motor sich 15-20% higher than its analogs?
The running time of cream separator Motor Sich is 20% more because of increased diameter of separator bowl – 11.5 cm, and its throughput is 15% higher in comparison with other separators, that have a typical bowl with diameter 9 cm. You can compare the si...
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Is it profitable to buy milk separator?
Of course, buying a separator - a profitable thing. Your cows give milk well, you'll always have an excess of farm milk? With the help of our separators, you'll be able to overtake the milk in other products for your family and for sale.
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