Customer Service

Customer Service

 

Shipping & Delivery

Merry Farm insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.

Europe

Our delivery partner is TNT, and we use only TNT Express Standard as the delivery solution during COVID-19 (Coronavirus) quarantine.

The estimated delivery time for TNT Express Standard method is 5-10 days.

Delivery times by economy international shipping vary from 12-20 business days depending on your location. We do not offer economy international shipping during COVID-19 (Coronavirus) quarantine as delivery terms during COVID-19 (Coronavirus) quarantine are 30-60 business days by economy international shipping.



Questions about shipping? Email us at info@merry-farm. We'll be glad to help!

 
 

USA & Canada

Our delivery partner is TNT, and we use only TNT Express Standard as the delivery solution during COVID-19 (Coronavirus) quarantine.

The estimated delivery time for TNT Express Standard method is 7-12 days.

Delivery times by economy international shipping vary from 12-22 business days depending on your location. We do not offer economy international shipping during COVID-19 (Coronavirus) quarantine as delivery terms during COVID-19 (Coronavirus) quarantine are 30-60 business days by economy international shipping.


 

 

 

Australia & Oceania

Our delivery partner is TNT, and we use only TNT Express Standard as the delivery solution during COVID-19 (Coronavirus) quarantine.

The estimated delivery time for TNT Express Standard method is 9-18 days.

Delivery times by economy international shipping vary from 18-28 business days depending on your location. We do not offer economy international shipping during COVID-19 (Coronavirus) quarantine as delivery terms during COVID-19 (Coronavirus) quarantine are 30-60 business days by economy international shipping.

 

 

 

Insurance

If a defective/scratched/bent product is received, we will send you a replacement of spare parts at our cost if you will send us photos of broken details as proofs.

 

Payment

We accept the following credit cards: Visa, Master Card, American Express, and Discover.

We also accept online payment via PayPal and 2Checkout.

On the payment page, you can see exactly which payment methods can be used in your country.

Payment must be received within 7 days after you placed the order.

 

Returns

If you are not completely satisfied with your purchase please return it for a refund, exchange or credit. All returns must be made 30 days from date of purchase. Any product not in original packaging or in sellable condition will not be eligible for a return. Additionally, return items that are received back damaged are not refundable. Original Shipping and/or handling charges are not refundable and shipping costs for the return of any item/s is the full responsibility of the customer.

 

To Complete a Return

You must contact us using e-mail info@merry-farm for assistance.

 

Warranty Items

We guarantee your satisfaction.

All equipment is guaranteed up to 60 days. Consumables such as light bulbs and normal "wear and tear" are not included.

The warranty does not belong to the damages that arise due to the client’s fault, or due to the improper storage or application.

Beyond 60 days all products are covered by the manufacturer.

You will need to return the item for repair to our office in Ukraine. Shipping and/or handling charges for the repair of any item/s beyond 60 days is the full responsibility of the customer.

You can buy spare parts for your item in our store or contact us using e-mail info@merry-farm.com.

 

Missing/Incorrect/Damaged Merchandise

These items must be reported by the next business day. After the next business day, we cannot be held responsible. You MUST keep all your packaging materials and original shipping box with the label in order for us to file a claim. Failure to do so will forfeit any damage claim.

We are not responsible for any duty/import/taxes/customs/etc charges you may incur.

We do not refund postage for unclaimed or undeliverable packages. If a package is returned as undeliverable/unclaimed, it is the customer's responsibility to follow up with the postal carrier.